quizFAQs
Common Questions, Answered
Questions
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What are your opening hours
Monday to Friday, 7:00am to 6:00pm, closed on public holidays.
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How old do children need to be
We take children from 12 weeks up to school age, across our Babies, Toddlers and Kindies rooms.
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How many children do you care for
We are licensed for 35 places, kept small on purpose so every child is known.
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When should I keep my child home?
Please keep your child home if they are unwell or showing symptoms such as eye or ear discharge, vomiting, diarrhoea, a rash, swelling, pain, or a temperature over 38°C. Under our centre policy, a doctor’s clearance is required before they return.
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How do absences affect Child Care Subsidy?
Child Care Subsidy may cover up to 42 allowable absence days per child each financial year, including booked public holidays. Additional absences may qualify for approved reasons and may require supporting documents. Contact us if your child needs more absence days. Fees remain payable for booked absences.
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What is the late collection fee?
Late collection is charged at $20 per 10 minutes after 6:00pm. Please call us if you are running late.
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How much notice do I give to withdraw?
Please give two weeks’ written notice, or pay two weeks’ fees in lieu of notice.
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What are your fees
$174 a day for babies and toddlers, and $169 a day for kindies, before the Child Care Subsidy.
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What is included in the fee
Meals, sunscreen and standard incursions are included. Please bring one piece of fruit, one or two changes of clothes, a jumper, a water bottle, a milk bottle and a sun-smart hat. For babies, pack five or six nappies and formula if needed. Label all belongings clearly.
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Do you accept the Child Care Subsidy
Yes. We are an approved provider, and your subsidy comes off your weekly invoice automatically.
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Is there a bond or enrolment fee
Fees are paid two weeks in advance by EFT. A one-off $20 stationery fee applies on enrolment. To withdraw your child, please give two weeks’ written notice or pay two weeks’ fees in lieu of notice.
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What is the minimum booking
A minimum of two days per week.
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How does the waitlist work
Join the free waitlist and we match you to the next suitable place. We currently have places available across all rooms, and wait times are usually short.
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What meals do you provide
Morning tea, lunch, afternoon tea and a late snack, all cooked fresh on site, following the Start Right Eat Right guidelines.
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How do you settle new children in
Gently, over your first two weeks, building from short visits to full days.